Refund and Return Policy

Research materials require controlled handling and storage. Once an order leaves our facility, we cannot verify how the products have been handled or stored and cannot put them back into inventory.

• Final sales: Products that have left our facility are not eligible for routine returns or refunds, subject to the damaged or incorrect item provisions below and any rights required by applicable law.
• Damaged or incorrect items: Report broken vials, shipping damage or an incorrect product within 72 hours of delivery by emailing priorityresearchpep@gmail.com. Include your order number and clear photographs showing the issue.
• Verified claims: When we confirm that an item arrived damaged or that the wrong item was supplied, we will provide a replacement at no additional cost.